Legal
Refund Policy
Last updated: September 14, 2026
Payments are processed by Waffo, which acts as the Merchant of Record for your purchase. Refund requests must be submitted within 14 days of payment.
What we refund
| Situation | Outcome |
|---|---|
| First subscription, within 14 days, no credits consumed in that period | Full refund |
| Any credit already consumed in that period | No refund — digital content has been delivered |
| Auto-renewal charge | No refund — cancellation rights do not apply to renewals |
| More than 14 days after payment | No refund |
| Defective product, unauthorized transaction, or a technical fault that blocked access | Reviewed case by case |
Why used credits are not refundable
Access to your processed result is delivered immediately, and processing incurs cost at the moment it runs. Once you have downloaded or obtained a result, the 14-day cancellation period no longer applies to that period’s credits.
How to request a refund
Email support@unpixelate.net with:
- the email address on your account,
- what you purchased and the approximate date,
- the reason for your request.
Timing and how refunds appear
Approved refunds are returned to your original payment method within 14 business days. A refund appears as a separate credit, not as a reversal of the original charge. Note that payment processing fees on the original transaction are not returned by the payment provider.
Cancelling instead of refunding
Cancelling stops all future charges and keeps your access until the end of the current billing period. You can cancel from your account page or by emailing support@unpixelate.net.
Your statutory rights
Nothing in this policy limits rights you have under applicable consumer law. If you disagree with a refund decision, contact support@unpixelate.net and we will review it.